Get in Touch With Us
We like hearing from the people who read our pages. Whether you have spotted something that looks out of date, want to ask a question, or simply have an idea you would like to share, this page explains the easiest way to reach us and what you can expect once you do.
How to Contact Us
The best way to reach our team is by email. Please write to info@be-extra.co.uk and a real person will read your message. We do not use automated replies to close conversations, so you can write in your own words without worrying about filling in a form or picking the right category.
What You Can Write to Us About
People get in touch for all sorts of reasons. Some of the most common include:
- Corrections: if a detail on one of our pages looks wrong or no longer matches what you have seen elsewhere, tell us where it is and what you noticed.
- Questions: if something we have written is unclear, ask and we will do our best to explain it more simply.
- Feedback: praise, criticism and suggestions are all welcome, and they genuinely help us improve.
- Partnership or media enquiries: let us know who you are and what you have in mind.
Helping Us Help You
A few small details make it much quicker for us to respond properly. If your message is about a particular page, please include its web address or title. If you are reporting a problem, a short description of what you expected and what actually happened is very useful. There is no need to send personal documents or account details, and we would ask you not to include them.
When to Expect a Reply
We aim to answer most messages within two to three working days. Some questions need a little more checking before we can give an accurate answer, and in those cases we may take slightly longer. If you have not heard back within a week, feel free to send a gentle reminder in case your email has gone astray.
Your Information
We only use the details you send us to read and answer your message. You can find out how we handle and store that information in our Privacy Policy. For the general rules that apply when using this website, please see our Terms of Use.
Thank You
Every message helps us keep our pages accurate, clear and useful. We appreciate you taking the time to write, and we look forward to hearing from you.